Home > Terms and conditions

Confirmation of booking

  1. A deposit or full payment, if made 72 hrs prior to requested tour date, will be required to secure your booking whether it is an overnight, full day, half day or hire option.
  2. Bookings are awarded on a first come first serve basis
  3. The remaining balance of the tour cost is payable prior to or on the day of the tour
  4. A 50% deposit will be required if the booking request is made more than 72 hrs prior to requested tour date to secure your booking whether it is an overnight, full day, half day or hire option.

Cancellation and Refunds

We recommend cancellation insurance. If you wish to cancel your trip, this must be done in email by the person whose name the trip is invoiced to or the agent through whom the booking was made. If guests have booked a full day tour, cancellations need to be made 48 hours in advance otherwise the guest is liable for the full amount. In the event of cancellation of a day tour, the full amount is refundable provided we have 48 hours’ notice. If cancellation is made within 48 hours the full fee will be non-refundable.

On group bookings, cancellations need to be two weeks in advance. On overnight trips, Electric Ventures will not refund deposit payments on accommodation. As tour prices are calculated for a group size as requested by the trip organiser, individual cancellations will affect the price of other travellers and therefore E-lectric Ventures cannot guarantee any individual refunds on trip cancellations. However, we will endeavour to reimburse a percentage of trip costs if cancellations are made a month prior to trip departure. It is important to note that such refunds can only take place after the conclusion of the tour by remaining participants.

For the Hire option, cancellations must be made 7 days in advance. Should the booking for hire be made between 24 and 48 hours prior to booking date, no refund will be considered.

Electric Ventures reserves the right to cancel reservations due to unexpected occurrences without forewarning. In such a case, full refund of any payments received shall constitute full settlement. Electric Ventures cannot assume responsibility for any loss incurred on account of non-refundable air or travel tickets.

Electric Ventures will not be held liable in any way for inclement weather that may cause alterations to the tour itinerary. In the case of weather preventing any activities including the electric bike ride, from being experienced, Electric Ventures reserves the right to move that activity to another day, combine it with existing itinerary activities or to substitute that activity with another activity.

Refunds need to be collected in the same fashion as payment was done i.e. if you paid by card the refund will be on the card; if you paid online then the refund will happen online.

Group size

  1. Minimum of 2 and maximum of 10 person/s per tour. No other Electric Ventures guests will be allowed to join your exclusive tour.
  2. The CBD Tour maximum group size is 6 pax with no children under the age 16 unless special arrangements have been made.

Medical

It is important that Electric Ventures is made aware of any prior medical conditions amongst any of the travelling group members upon booking of the tour.

Legal Implications

I understand that e-lectricventures.co.za acts herein merely as a facilitator and that it accepts no responsibility and incurs no liability whatsoever for the activities, actions or omissions of the operator of the events booked for through this website. I agree that I shall have no claim of any nature whatsoever against e-lectricventures.co.za for any loss, inconvenience, damage, injury or the like suffered a result of this booking or event booked for.

Participation of minors

No person/s under the age of 12 will be allowed to participate in this activity. E-lectricventures.co.za has the right to refuse participation and/or cancel any participant/tour should this not be complied with.

Declaration by Purchaser

I, the client booking the tour, hereby declare that I have read and accept unconditionally the rules and contents of this disclaimer and are aware that participation is at my/our own risk.